Refund and Return Policy

Thank you for shopping at Pheonix Information Technologies. We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 7 days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The following items are not eligible for return:

  • Software downloads
  • Services that have already been performed
  • Items marked as non-returnable

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

How to Return an Item

To initiate a return, please follow these steps:

  1. Contact our customer support team at Support@pheonixit.org to request a Return Merchandise Authorization (RMA) number. Please provide your order number and the reason for the return.
  2. Once you receive the RMA number, securely package the item in its original packaging, if possible.
  3. Write the RMA number clearly on the outside of the package.
  4. Ship the package to the following address: 2224 W Northern Ave, Phoenix, AZ 85021

We recommend using a trackable shipping service to ensure that we receive your returned item.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 10 business days, depending on your card issuer’s policies.

Note: Original shipping charges are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at Support@pheonixit.org and send your item to: 2224 W Northern Ave, Phoenix, AZ 85021.

Services

For cybersecurity services, refunds are handled on a case-by-case basis. If you are unsatisfied with the service you received, please contact us at Support@pheonixit.org to discuss your concerns. We will do our best to resolve the issue to your satisfaction.

Damaged Items

If you receive a damaged item, please contact us immediately at Support@pheonixit.org with photos of the damaged product and packaging. We will work with you to resolve the issue, which may include a replacement or a refund.

Cancellation Policy

You can cancel an order within 48 hours of placing it. To cancel an order, please contact us at Support@pheonixit.org with your order number. If the order has already been shipped, you will need to follow the return process outlined above.

Contact Us

If you have any questions about our Refund and Return Policy, please contact us:

  • By email: Support@pheonixit.org
  • By visiting this page on our website: pheonixit.org
  • By phone number: +1 (888) 702 6303
  • By mail: Support@pheonixit.org

This document was last updated on 12-10-2024.